Malatya Müşteri Temsilcisi(003)

Handle incoming calls by providing accurate responses aligned with operational targets and speech quality standards. Escalate unresolved issues to relevant departments during initial contact. Maintain comprehensive, up-to-date knowledge of products and utilize resources like the website and training documents to deliver tailored solutions. Participate in product and screen training sessions to ensure accurate information transfer to customers. Follow up promptly with resolved clients to update them and track case closure. Adhere strictly to the 7/24 shift schedule, including flexible hours, meal, and break routines. Implement feedback from Team Leaders and senior management to drive continuous improvement. Meet project-specific KPI targets while demonstrating proficiency in required software tools.