Malatya Müşteri Temsilcisi(002)

Handle incoming calls by providing accurate responses aligned with operational targets and established speech quality standards. Escalate unresolved issues during initial customer contact to the appropriate departments. Maintain comprehensive, up-to-date knowledge of products and actively utilize resources like the website and training documents to tailor solutions. Attend product and screen training sessions to effectively convey information to clients. Follow up with customers once issues are resolved to update them and track closure. Adhere strictly to the 7/24 shift schedule, including flexible hours, meal, and break arrangements. Act on feedback from Team Leaders and senior management to meet project-specific KPI targets. Demonstrate proficiency in using the software systems employed within the project.