Malatya Müşteri Temsilcisi(001)

Answer incoming calls by providing accurate responses that meet established speech quality standards while adhering to operational targets. Escalate unresolved issues to relevant departments during the initial customer contact. Maintain comprehensive, up-to-date product knowledge to effectively present solutions based on customer needs, utilizing resources like the website and training documents. Participate in product and screen training sessions to deliver correct information. Follow up promptly with resolved customers to provide updates, track progress, and close cases. Adhere strictly to assigned work schedules, shift rotations, and break arrangements. Act on feedback from team leaders and senior management to drive performance toward specific KPI targets. Utilize project-specific programs correctly and efficiently.