Malad|HP-SoMe|16-Jun-26
Hybrid · Malad, State of Mahārāshtra, Republic of India
Job Summary
Teleperformance seeks a Contact Center Customer Service: Technical agent to provide post-sale technical support to business or consumer customers via phone, online chat, or text. Responsibilities include handling a high volume of low-complexity technical inquiries (installation/activation/troubleshooting, product specifications and compatibility), delivering guidance through predetermined scripts, and recommending alternatives (e.g., warranties) as part of issue resolution. The role is located in Malad, India with on-site and work-from-home programs, and emphasizes customer experience, process adherence, and a supportive, inclusive work environment. The position is not sales-target driven and requires operating within a call-center setting with specialized knowledge and ongoing training, with Teleperformance as an Equal Opportunity Employer and accommodation options for disabilities.
Required Qualifications
- Experience in customer service or technical support preferred
- Ability to handle high volume of low complexity technical inquiries
- Familiarity with installation/activation/troubleshooting processes
- Comfort with scripts and predefined guidance tools
- Ability to discuss product specifications and compatibility; upsell alternatives like warranties
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