Majors Customer Success Manager
$180,000–$210,000 year
RemoteUnited States or Chicago, Illinois, United States
Job Summary
Serve as the primary contact for large enterprise clients, delivering a consultative approach and acting as a thought partner to ensure seamless adoption of Harvey's AI solutions. Lead strategic implementation by integrating the platform into daily workflows, while proactively monitoring account health to address risks and drive long-term retention. Evangelize the product to end users and facilitate executive engagement to transform customers into internal champions. Relay direct customer insights to internal teams and collaborate with Product Specialists to shape the roadmap and continuously improve services. Travel up to 25% of the time.
Required Qualifications
- Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
- History and comfort conducting change management and wide-scale adoption for large technology projects
- Excellent communication and strategic planning skills
- A capability of influencing stakeholders at every level, including at the executive level
- Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly
- A strong commitment to be collaborative and proactive with a team-first mentality
- Travel required: Up to 25% of the time
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