Major Client Advocate, Northeast
$125,000–$160,000 year
HybridNew York, United States
Job Summary
Own complex customer relationships as the primary interface between clients and engineering teams, translating technical delivery into sustained adoption and long-term value for strategic deployments. Interpret multiple data sources to ensure users leverage dashboards and metrics effectively, while conducting onsite visits to build deep relationships with agency stakeholders. Drive measurable operational outcomes and renewal protection by tracking usage and success criteria, simultaneously identifying expansion opportunities within large, regulated public-sector environments. Navigate ambiguity to structure work across competing priorities, leading cross-functional teams without direct authority to protect and grow Peregrine's most important accounts.
Required Qualifications
- 5 to 7+ years of experience owning enterprise deployments, implementations, or strategic accounts
- Experience working in large, regulated, public-sector, or mission-critical environments
- Proven ability to drive adoption and measurable outcomes beyond initial go-live
- Strong executive presence and stakeholder management skills
- Comfort managing scope, risk, and complex cross-functional coordination
- Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
- Experience supporting renewals and identifying expansion opportunities
- Ability to travel ~60% of the time
- Position is based remotely in New York, NY or Philadelphia, PA with weekly onsite visits/travel required across that region and surrounding areas
Desired Qualifications
- Experience in public safety, government, or compliance-heavy environments is strongly preferred
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