Maitre’D
On-siteChicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Answer phone calls, emails, and guest reviews warmly while managing reservations and availability blocking on OpenTable. Convert inquiries, oversee table statuses, and coordinate the coat check process to welcome guests with genuine hospitality. Communicate proactively with kitchen and floor teams regarding guest notes, preferences, and special requests. Maintain detailed guest profiles, handle complaints, and utilize CSI benchmarking to track satisfaction. Support schedule planning, manage large party bookings, and adhere to all health, safety, and allergy awareness procedures.
Required Qualifications
- Must be able to move continuously around the dining room, kitchen, and bar areas during the shift.
- Occasionally lifts and carries trays, plates, and items weighing up to ~ 25 to 30 lbs.
- Ability to clearly and effectively communicate with guests, kitchen staff, and management.
- Ability to process guest requests, manage multiple tables simultaneously, and prioritize tasks efficiently in a fast-paced environment.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.