Maintenance

Job Summary

Required Qualifications

• •High school education
• •Valid driver license
• •CPO – Certified pool operator license
• •Knowledge of Electrical, Plumbing, general maintenance, HVAC, laundry and kitchen equipment, door locks, vacuums, light carpentry, and small equipment
• •Ability to communicate with hotel staff, guests, and management in a professional manner
• •Knowledge of the surrounding area
• •Ability to work a flexible schedule, including weekends and holidays
• •Read, write and speak English
• •Ability to learn safety, emergency, and accident prevention policies and procedures
• •Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards)
• •1-year hospitality maintenance or similar experience (Preferred)

Desired Qualifications

• •Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
• •Maintains a high level of professional appearance and demeanor
• •Maintain the highest level of confidentiality in all areas
• •Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers
• •Ability to work independently and efficiently
• •Strong attention to detail
• •Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests
• •Demonstrate good communication skills and convey information and ideas clearly
• •Ability to perform basic math, and understand financial information
• •Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property
• •Implement all company policies and procedures for safety and security
• •Complete training in all areas of security, alcohol, and health and safety
• •Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed
• •Keeping safety in mind in all things
• •Practice good time management skills, completing preventive and routine maintenance according to schedule
• •Schedule work consulting with management for scheduling
• •Maintain proper records of all maintenance issues including preventative maintenance
• •Complete all work orders on time keeping all rooms in service
• •Maintain a proper level of inventory and keep storage areas and tools clean and organized at all times
• •Maintain grounds as required, trash removal, parking lot maintenance, landscaping, lighting, and curb appeal
• •Maintain pools if applicable, backwashing, maintaining chemical levels, and ensuring that all state and federal regulations are met, making health and safety a priority at all times
• •Maintain proper records
• •Inspects fire extinguishers and fire suppression systems monthly
• •Identify and respond to any alarms, determine emergency status and report to the front desk or manager on duty
• •Walks the property daily and makes note of any repair or maintenance issues that are yet to be addressed, prioritizing them with preventative, routine, and emergency maintenance issues
• •Monitor energy conservation and make recommendations for improvements
• •Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis
• •Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests
• •Responsible for key control
• •Issues and receives both room keys and master keys
• •Have basic knowledge of how to operate computer equipment, including Microsoft Office suite
• •Assist in training of new staff
• •Participates in and supports a positive, enjoyable work environment
• •Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
• •Ability to learn safety, emergency, and accident prevention policies and procedures
• •Must be able to work effectively in a stressful environment
• •Must be able to change activity frequently and cope with interruptions
• •Must be able to accept constructive criticism