Mailroom Coordinator
On-siteNashville, Tennessee, United States
Job Summary
Receive, open, sort, and distribute inbound mail and packages while preparing, processing, and distributing outbound mail via USPS and FedEx. Determine shipping methods, calculate postage, and sort, barcode, batch, and scan documents into designated systems. Perform document redaction, quality checks, and data entry, then monitor shared inboxes to process document requests. Research and verify mailing addresses, track productivity metrics, and handle undeliverable mail. Operate mailroom equipment, support document retrieval from external systems, and assist with special projects including unemployment claim processing and tax rate notice support. Maintain strict confidentiality and communicate status updates to internal teams.
Required Qualifications
- High school diploma or equivalent
- 1–3 years of administrative, mailroom, or data entry experience
- Equivalent combination of education and experience will be considered
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and organizational skills
- Ability to compute postage, shipping rates, and related costs
- Ability to lift and move items up to 20 lbs.
Desired Qualifications
- Ability to sit or stand for extended periods while processing mail
- Ability to adapt to changing priorities and workload demands in a high-volume environment
- Ability to work independently and manage workload effectively with minimal supervision
- Strong communication and interpersonal skills
- Ability to maintain strict confidentiality due to access to sensitive employee and client information
- Regular and reliable attendance is required
- Ability to interact professionally with employees at all levels of the organization
- Ability to perform repetitive tasks, including document handling and data entry
- Ability to perform light physical activities related to mail handling in an office environment
- Ability to work in an office environment using standard business equipment
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