Mail Service Associate 8AM-5PM
$41,600–$42,640 year
On-site · Charlotte, North Carolina, United States
Job Summary
Detail-oriented Mail Services & Customer Support Associate providing support for Interoffice Mail and the eSO (Electronic Shipping Option) product. Responsibilities include handling internal customer inquiries via toll-free number and department e-mail, directing mailing inquiries, and providing navigational support for the eSO system; researching to re-direct misrouted mail; imaging, logging, and redirecting complaints and negotiable items adhering to risk controls; and producing reports with root cause analysis. Requires strong analytical abilities, excellent communication, ability to navigate multiple systems, 1+ year of customer service experience, and comfort with warehouse conditions and lifting up to 50lbs.
Required Qualifications
- 1+ year of customer service experience
- Strong analytical skills
- Good verbal, written, and interpersonal communication skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to adapt and adjust to change
- Solid PC skills to include mainframe applications, Outlook, Excel, Word
- Comfortable working in a warehouse environment and wearing company issued uniform shirt
- Must be able to lift up to 50lbs
- Experience in researching customer inquiries
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