Mail Room Specialist II
On-siteWinston-Salem, North Carolina, United States
Winston-Salem, North Carolina, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Download correspondence and payments from banking lockboxes, print queued documents, and mail out materials for clients or patients. Upload documents into EMSafe, perform electronic fund transfers using bank scanners and iStream, and respond to emails per company guidelines. Maintain professionalism and compliance while assisting with new hire training, updating job aids, and testing proprietary functionality. Work extended hours and weekends as required to support business needs.
Required Qualifications
- High School Diploma
- Strong sense of confidentiality and professionalism regarding financial information, PHI, and employee relations
- Strong sense of teamwork, strong interpersonal skills, and the ability to maintain composure in a fast-paced, high-pressured environment
- Highly organized and multi-tasking with ability to manage time and prioritize work
- Ability to function well within a cross-functional team setting and independently
- Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
- Detail-oriented, schedule-minded, and highly organized
- Takes initiative and is self-motivated with the ability to lead the team through daily activities without prompting from Supervisor
- Individual is a role model for other team members in all aspects of their performance, including but not limited to quality, company values and work ethic
- Thinks independently and makes decisions regarding work processes using critical thinking and analysis
- Flexibility to work extended hours to support the business as required
- Sometimes required to work long hours and weekends without advanced notice
- Applicants must be authorized to work in the United States now and in the future
Desired Qualifications
- Strongly prefer prior experience in payment handling and/or mailroom or lockbox procedures
- Prior experience in reconciliation, scanning/imaging, or data entry
- Knowledge of HIPAA requirements and regulations
- Strong and demonstrated proficiency in Microsoft Excel, including the ability to create accurate, working spreadsheets containing formulas
- Working knowledge of RescueNet Billing and EMSafe
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