Mail Identification Agent
On-siteOmaha, Nebraska, United States
EXPIREDOmaha, Nebraska, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Review scanned documents for clarity, identify, index, and categorize electronic mortgage and legal documents, and research county and public records to determine lien positions and legal interests. Monitor and report discrepancies to UNID or QC departments, advise the mailroom on physical document routing, and ensure correct delivery via electronic or physical mail while guaranteeing data privacy practices. Make quick decisions on issue escalation and maintain production requirements defined in the client's Service Level Agreement. Work on-site in Omaha, NE, reporting directly to the Manager of MERS Mail Processing.
Required Qualifications
- Ability to read and understand various types of legal documents such as Lawsuits, Foreclosure, Eminent Domain, and Bankruptcies
- Research county and public records as needed to determine lien positions and legal interests
- Ability to work with little direction
- Proficiency in desktop enterprise systems (e.g., Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, and TEAMS)
- Maintain production requirements as defined in the client's Service Level Agreement
- Critical thinking and problem solving
- Good communication skills
Desired Qualifications
- Mortgage/Legal Industry knowledge preferred
- Minimum of 6 months' mortgage or related experience preferred
- Extensive problem-solving skills
- Organizational skills
- Time management
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