MAC Counter Manager - Full Time - SouthPark Mall
On-siteCharlotte, North Carolina, United States
Job Summary
Drive personal and store key metrics by executing promotions, special events, and customer outreach initiatives. Lead the team in providing excellent service, building genuine relationships with vendors and the community, and fostering a positive culture through celebrating associate achievements. Enhance product knowledge and selling skills by assisting with onboarding, teaching opportunities, and supporting continued learning in cosmetic, beauty, and fragrance trends. Manage inventory accuracy, lead shortage control, and ensure visual merchandising standards are met daily. Connect with Beauty Advisors through meetings and one-on-ones to review goals and performance, while leveraging clienteling tools for a seamless omnichannel experience. Available to work a flexible schedule including nights, weekends, and holidays. Requires 1+ years of retail experience and comfort with makeup application and skincare services.
Required Qualifications
- 1+ years of retail experience
- dedication to customer service excellence
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays
- Must regularly move around all store areas and be accessible to customers
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
- Comfortable with and enjoy assisting customers with makeup application and skincare services
- Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success
- Skills and experience to perform in the role
- commitment to continuously learn
- Ability to take ownership of assigned tasks
- Self-directed and able to work with minimal supervision in a deadline-driven environment
- Communicate with excellence
- Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
- Associates must maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards
Desired Qualifications
- demonstrating a passion for building personalized client relationships
- sharing a genuine enthusiasm for cosmetic, beauty, and fragrance trends
- engaging selling behaviors and strategies
- competitive drive
- entrepreneurial confidence
- high level of ownership, accountability, and initiative
- Create memorable store experiences through building genuine team, vendor, customer, and community relationships
- Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, and customer outreach to advance beauty business
- Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service
- Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement
- Drive repeat client interactions as a knowledgeable and trusted resource
- Enhance team's selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning
- Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results
- Ensure associates are well-informed and confident in speaking to available inventory and assortment
- Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience
- Support store fulfillment in designated areas by accurately and efficiently executing omni processes
- Support team with merchandising product, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily
- Align presentations with vendor and company directives
- Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity
- Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting focus based on evolving business needs
- Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items timely
- Champion team knowledge of inventory management, asset protection procedures, and safety guidelines
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