M83-Child Support - Test Analyst
HybridHartford, Connecticut, United States
Job Summary
Execute comprehensive User Acceptance Testing (UAT) activities across Child Support modules, developing detailed scenarios, test cases, and data based on business processes and functional requirements. Perform thorough functional, end-to-end, regression, and validation testing to ensure system quality, accurately documenting results and creating reproducible defect reports. Participate in defect triage meetings, validate resolutions, and verify production readiness while collaborating with business stakeholders, developers, and vendors to resolve issues efficiently. Support statewide implementation activities, production validation, and post-go-live stabilization efforts, ensuring all testing artifacts meet Quality Management standards. This 12-month hybrid role in Hartford, CT, requires U.S. citizenship or H1-B sponsorship and involves working with federal OCSE regulations and the ProTech Child Support system.
Required Qualifications
- Prior hands-on experience supporting User Acceptance Testing (UAT) for a Child Support Modernization implementation
- Strong knowledge of Child Support business processes, policies, case management operations, and associated workflows
- Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy
- Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps
- Strong analytical, problem-solving, and investigative skills
- Ability to manage multiple priorities while maintaining a high level of quality and accuracy
- Excellent written and verbal communication skills
- Ability to work collaboratively with business users, vendors, technical teams, and project leadership
- Must comply with all State policies, security requirements, and procedures
- Local Connecticut candidates
- U.S. Citizens, Green Card Holders, and H1-B candidates
Desired Qualifications
- Experience working directly with Child Support program staff, business SMEs, and Quality Management teams
- Familiarity with federal OCSE requirements, regulations, and reporting
- Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms
- Experience supporting large-scale, multi-vendor government system implementations
- Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices
- Experience with the ProTech Child Support system
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