M365 Subject Matter Expert(SME)
On-siteCanberra, Australian Capital Territory, Australia
Job Summary
Lead M365 and core services subject matter expertise for printing, DHCP/DNS, AD, PKI, and messaging (Exchange/M365). Own the design and steady-state operation of reliable, secure messaging and collaboration services while guiding governance and adoption. Administer SharePoint Online, OneDrive, and Teams policies to enable productivity and data protection. Oversee enterprise messaging services across Exchange Online, Hybrid, and on-premises environments, maintaining mail flow health and executing migrations with minimal user impact. Operate changes and incidents using ITIL practices and produce operational documentation. Engage with stakeholders and vendors to resolve complex issues and identify process improvements. Requires 10+ years in the Microsoft ecosystem, NV1 security clearance, and senior-level experience with hybrid identity and cloud operations.
Required Qualifications
- M365
- Demonstrated senior level experience with SharePoint Online/OneDrive and Teams administration
- Demonstrated senior level experience with 'traditional' on-prem infrastructure components (AD, DHCP/DNS, PKI, Printing, SCCM)
- Demonstrated experience with Microsoft Azure cloud and Hybrid (onprem/cloud) environments
- Understanding platform operations (PAAS/SAAS)
- Experience in tooling (Monitoring/workload automation)
- Strong security/compliance fundamentals, including E8 and Protective Security Policy Framework (PSPF)
- Intune/Autopilot awareness
- Windows 11 SOE concepts
- basic MECM exposure beneficial
- Identity management (AD/Entra ID)
- Conditional Access/MFA awareness
- networking fundamentals relevant to M365 and on-prem
- 10+ years' experience in Microsoft ecosystem across enterprise environments
- NV1 security clearance
Desired Qualifications
- ITIL Foundation preferred
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