M365 Ambassador - Italian
RemoteUnited States or Malta
Job Summary
Manage M365 support tickets via phone, email, and chat, addressing inquiries about the web application, domain registration, Office installation, and feature usage. Take new cases, follow up on active items, and ensure escalated cases receive traction while documenting all interactions. Monitor mailboxes to prevent case reopenings and send community updates and process communications. Attend weekly meetings with a Team Lead, participate in pilots, and update requested trackers. Requires native or full professional Italian fluency, high English proficiency, and experience with Exchange Online, SharePoint, Teams, OneDrive, DirectSyn, and PowerShell.
Required Qualifications
- MUST have native or full professional Italian fluency
- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved
- Experience on Exchange Online
- Experience on SharePoint Online
- Managing and troubleshooting Skype for Business Online, Teams and OneDrive
- Experience with DirectSyn (AD Connect) setup and configuration
- Experience with DNS and how to set up
- Knowledge on ADFS
- Basic knowledge on PowerShell(basic commands/scripting)
- Ability to deploy apps on to Microsoft 365 environment
- Ability to build competency in the team to deliver customer requirements
- A high level of English fluency and professionalism
- Freelancer Hardware and Network Requirements
- A laptop/PC with DUAL boot
- Boot 1: Personal and work partition
- Boot 2: Environment dedicated to the project
- Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key)
- Memory: Minimum of 16GB RAM
- Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD
- Module: Trusted Platform Module (TPM) 2.0 version is required
- Storage: Minimum of 160GB SSD with 64 GB free space for the partition
- Network: LAN (local access network) required
- Internet Speed: Minimum of 50 Mbps upload/download speed
- Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update
- Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution
- Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation
- Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution
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