M365 Ambassador - Italian
RemoteCroatia or Zagreb, Zagreb, Croatia
EXPIREDCroatia or Zagreb, Zagreb, CroatiaRemoteContractMid LevelMedium
ContractMid LevelMedium
Job Summary
Handle IT tickets via phone, email, and chat regarding M365 web applications, domain registration, Office installation, and feature set usage. Take new cases, follow up on active issues, and ensure escalated cases receive traction. Document all interactions, check mailboxes to prevent case reopenings, and distribute community and process update emails. Attend weekly meetings with a Team Lead, participate in pilots, and update trackers. Maintain native or full professional Italian fluency and high English proficiency while managing Exchange Online, SharePoint, Teams, and DirectSyn configurations.
Required Qualifications
- MUST have native or full professional Italian fluency
- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved
- Experience on Exchange Online
- Experience on SharePoint Online
- Managing and troubleshooting Skype for Business Online, Teams and OneDrive
- Experience with DirectSyn (AD Connect) setup and configuration
- Experience with DNS and how to set up
- Knowledge on ADFS
- Basic knowledge on PowerShell(basic commands/scripting)
- Ability to deploy apps on to Microsoft 365 environment
- Ability to build competency in the team to deliver customer requirements
- A high level of English fluency and professionalism
- Freelancer Hardware and Network Requirements
- A laptop/PC with DUAL boot
- Boot 1: Personal and work partition
- Boot 2: Environment dedicated to the project
- Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key)
- Memory: Minimum of 16GB RAM
- Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD
- Module: Trusted Platform Module (TPM) 2.0 version is required
- Storage: Minimum of 160GB SSD with 64 GB free space for the partition
- Network: LAN (local access network) required
- Internet Speed: Minimum of 50 Mbps upload/download speed
- Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update
- Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution
- Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation
- Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution
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