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ServiceNowPosted 2 weeks ago
EXPIRED

M&A Integration, Director

HybridAustin, Texas, United States

Full TimeSenior LevelEnterpriseInformation Technology And Services

Job Summary

Own CEG's M&A integration strategy, ensuring the function is built for scale across simultaneous deals of varying size and complexity while serving as the senior decision-maker for integration scope, priorities, and resource allocation. Partner with the CEG Leadership Team to align integration plans with organizational priorities, capacity, and customer commitments, and lead post-integration retrospectives to translate learnings into iterative improvements to the CEG M&A playbook. Serve as CEG's primary representative in company-level Integration Management Office (IMO) processes, ensuring CEG interests, risks, and dependencies are consistently surfaced and advocated for. Define consultant engagement scope, quality standards, and delivery expectations for the ~10-person external integration consultant team, holding them accountable to milestones and outcomes. Partner with functional leads across Customer Success, Professional Services, Renewals, and Implementation to drive collaborative, people-centered integrations, and coordinate with Finance, Sales Operations, and HR on P&L treatment, headcount alignment, and talent onboarding. On high-priority or high-complexity deals, step in alongside the Senior Manager to directly drive workstream resolution and stakeholder alignment.

Required Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • 12–15+ years of experience in strategy & operations, program management, or management consulting
  • Substantial direct exposure to M&A integration in enterprise technology organizations
  • Proven experience leading or senior-partnering on post-sale organization integrations (Customer Success, Professional Services, Services, or Renewals)
  • Strong cross-functional fluency — able to navigate Finance, HR, Sales Ops, and GTM stakeholders simultaneously without losing momentum
  • Track record managing or directing external consultants or systems integrators in a delivery context
  • Demonstrated ability to operate in hybrid mode — setting strategy while staying close enough to execution to unblock what matters

Desired Qualifications

  • Prior experience working within or alongside a formal IMO structure
  • Background in SaaS or high-growth technology companies with a history of acquisition activity
  • PMP, PgMP, or equivalent certification

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