Luxury Watch/Fine Jewelry Private Client Advisor (FT)
$50,000–$65,000 year
On-siteNew York, United States
Job Summary
Deliver luxury-oriented customer service by answering client questions, suggestingively selling products via recommendations, and serving as the primary contact for inquiries regarding brands, policies, and websites. Maintain a comprehensive knowledge base of evolving products while listening well, asking thoughtful questions, and engaging in digital Q&A and conversations. Handle client issues with outstanding diplomatic skills and present all offers to the Sales Manager. Answer emails daily, promptly, and accurately. This role requires a self-motivated sales closer with existing client book experience, shrewd negotiation abilities, and the capacity to work odd hours in a fast-paced environment. Bi-lingual candidates are a plus.
Required Qualifications
- Luxury Watch and/or Fine Jewelry experience with an existing client book
- Technologically savvy - able to navigate a computer with multiple windows and screens
- Highly organized and able to quickly shift between priority tasks
- Strong attention to detail, extraordinary skills in customer service (High Touch), and proven ability to handle sensitive situations deftly
- Ability to adapt and quickly change the course of action
- Excellent written communication skills, as well as impeccable grammar and punctuation
- Open to receiving feedback, coaching, and constructive criticism
- Ability to work in a fast-paced, intense environment, while remaining positive
- Basic computer skills, along with working knowledge of Microsoft Office programs
- Monday - Thursday 9:30 AM-6:00 PM and Friday 9:00 AM- 5:00 PM
Desired Qualifications
- Ideal candidates are shrewd negotiators and do not mind working odd hours
- Stay on top of product knowledge
- Be enthusiastic and demonstrate a passion for watches
- Listen well, ask thoughtful questions, seek to understand your client's needs, and engage in digital Q&A and conversations
- Handle client issues with outstanding diplomatic skills
- Present all offers to the Sales Manager
- Deliver luxury-oriented customer service
- Provide information about the products and services to our prospective clients
- Answer client questions and suggestively sell products via product recommendations
- Answer emails daily, promptly, accurately, and courteously
- Develop and maintain a knowledge base of the evolving products and services
- Serve as primary contact for customer inquiries about brands' websites, products, and brands' policies
- Bi-lingual
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