Luxury Travel Consultant – Customer Experience (Remote)
On-sitePuerto Plata, Puerto Plata, Dominican Republic
Job Summary
Provide responsive customer support via phone, email, and online messaging while assisting clients with luxury travel reservations, itinerary updates, and special accommodations. Communicate essential travel details, documentation requirements, and agency guidelines to ensure professionalism and attention to detail. Monitor bookings for accuracy and follow up to confirm client satisfaction, resolving questions or concerns with a solutions-focused mindset. Maintain organized records and update internal systems as needed. This fully remote role offers flexible scheduling, career development opportunities, and travel-related perks within a supportive team culture.
Required Qualifications
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment
- High level of organization and attention to detail
- Comfortable using digital tools, booking platforms, and communication software
Desired Qualifications
- Customer service experience in travel, hospitality, or a related field preferred
- Passion for travel and creating positive client experiences
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