Luxury Travel Consultant – Customer Experience (Remote)
On-siteRome, Lazio, Italy
Job Summary
Provide responsive customer support via phone, email, and online messaging to assist with leisure and luxury travel reservations, itinerary updates, and special accommodations. Communicate essential travel details, documentation requirements, and agency guidelines while monitoring bookings to ensure accuracy and follow up to confirm client satisfaction. Resolve client questions or concerns with a solutions-focused mindset and maintain organized records by updating internal systems as needed. This fully remote role offers flexible work schedule options and includes travel-related perks and industry discounts for those passionate about creating positive client experiences.
Required Qualifications
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment
- High level of organization and attention to detail
- Comfortable using digital tools, booking platforms, and communication software
Desired Qualifications
- Customer service experience in travel, hospitality, or a related field preferred
- Passion for travel and creating positive client experiences
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