Luxury Spa Reservationist
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Answer incoming calls and assist guests with booking reservations, process gift certificate orders, and quote rates while confirming appointment availability using Book 4 Time and Opera. Accurately enter reservations, respond to guest questions in a timely manner, and coordinate special requests with other departments. Prepare reservation confirmations and brochures, process online requests, and assist the Sales and Marketing department with data collection. Maintain high accuracy while working independently and participating in team meetings. Weekend and holiday availability are required.
Required Qualifications
- High school diploma or GED
- At least one year of customer service experience
- Strong communication and listening skills
- Comfortable speaking with guests while navigating multiple computer systems
- Proficient with Microsoft Office
- Detail-oriented with strong organizational skills
- Ability to work independently and as part of a team
- Flexible schedule, including weekends and holidays
- Weekend and holiday availability
Desired Qualifications
- Previous reservations, hospitality, hotel, spa, or call center experience
- Experience using Opera or Book 4 Time
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