LPN, Virtual Care Onsite - Duluth

Monitor electronic messaging regarding patient and provider requests, resolving inquiries within scope of practice and delegating transfers to RNs as needed. Determine acuity of needs from message content, initiating follow-up telephone contact and providing health teaching, counseling, and education evaluation. Accurately document patient data per established guidelines, participate in quality improvement activities, and serve as an advocate for patients while adhering to KP compliance standards and confidentiality requirements. Complete a Customer Service Assessment at hire.