LPN - Advanced Care Planning Specialist, Remote
Remote · Atlanta, Georgia, United States or Tampa, Florida, United States
Job Summary
LPN - Advanced Care Planning Specialist, remote. Conduct personalized telephonic advance care planning conversations with patients and/or families to identify, document, and communicate healthcare goals and wishes; educate patients and families about interventions (e.g., feeding tubes, ventilation, CPR) to support informed decisions; document conversation details within 48 hours to generate state-specific advance care planning documents; provide patient support via incoming calls and documentation review; maintain knowledge of state laws/regulations on advance directives and Medical Power of Attorney; perform other duties as assigned.
Required Qualifications
- Licensed Practical Nurse (LPN): Certificate or Diploma in Practical Nursing
- Current and unrestricted LPN license
- 2+ years’ experience as an LPN or relevant experience
- Demonstrated knowledge of serious medical conditions (i.e. COPD, CHF, ESRD, etc.) and their progression
- Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); Ability to learn new call center/telephony and patient documentation technology quickly.
- Ability to navigate between multiple systems while speaking with Patients.
- Strong communication skills (Verbal & written) with a high-level of active listening and empathy to manage emotional conversations.
- Strong time management skills and attention to detail
- Familiarity with state-specific legal regulations regarding advance directives and Medical Power of Attorney; Familiarity with ACO and Medicare/CMS guidelines.
- Preferred Qualifications: Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) Certifications
- Inpatient hospital experience including ICU or emergency medicine
- Spanish speaking experience
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