Loyalty Program Specialist
$50,000–$50,000 year
On-siteHonolulu, Hawaii, United States
Job Summary
Manage and maintain promotional offers in PPRM Hawaii's POS and loyalty systems, testing and validating configurations to ensure accuracy. Develop standardized procedures for operations, analyze offer performance, and troubleshoot technical issues related to program execution. Serve as a primary liaison with Merchandising, Marketing, IT, and Store Operations to build robust promotional offers, while collaborating with vendors and providing direct customer support for loyalty inquiries. Occasional after-hours support is required to correct promotional issues at retail locations. This role supports the Sales Promotion Division's customer rewards program, requiring strong analytical and technical skills to configure offers and maintain positive relationships across internal teams.
Required Qualifications
- Bachelor's degree in Marketing, Business, Information Systems, or a related field
- 2-4 years of relevant experience in retail, marketing operations, customer loyalty programs, or POS system management
- Ability to work with computers using the Windows operating system and browser-based applications
- Strong Excel skills with experience using advanced formulas, data analysis, or reporting tools
- Proficient in the English language with the ability to effectively convey and understand information verbally and in written format
- Ability to interface with all company levels through active listening, comprehending questions, and providing answers
- Ability to independently prioritize, planning, coordinating, organizing, and monitoring multiple promotion configurations simultaneously and quickly adapting to changes in time frames
- Ability to manage time and adhere to deadlines
- Knowledge of processes necessary to make an informed decision
- Ability to work on own initiative when minimum supervision is provided
Desired Qualifications
- Bachelor's degree in Marketing, Business, Information Systems, or a related field preferred
- Experience working with POS or customer loyalty systems (e.g., NCR Encor, NCR LoyaltyPro)
- Experience in a cross-functional role, collaborating with departments such as Marketing, IT, Merchandising, or Operations
- Prior experience in customer service or support roles is a plus, especially handling account or technical issues
- Familiarity with offer setup, promotions, or digital campaign execution in a retail or e-commerce environment is beneficial
- Retail Management Certificate is a plus but not required
- Experience with Point-of-Sale (POS) systems a plus
- Self-motivated team player
- Well organized, good communication, and reporting skills
- Has the propensity to project a positive attitude and look for solutions to problems
- Ability to collaborate through teamwork and share ideas to work towards a common goal
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