Loyalty Program Director
$31,200–$31,200 year
On-siteSan Diego, California, United States
San Diego, California, United StatesOn-siteFull Time$31,200–$31,200 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Drive VIP membership growth, increase purchase frequency, and improve satisfaction and renewal rates by launching, measuring, and learning from pilots and A/B tests. Own the VIP roadmap from insight to idea to test, spending time in stores to observe and refine the experience across 60% of channels while partnering with Marketing, CRM, Ecommerce, Retail Operations, and Analytics. Align teams around shared priorities and bring data-backed recommendations to leadership to shape the member experience.
Required Qualifications
- Experience leading loyalty or membership programs
- Subscription business experience
- CRM and lifecycle marketing expertise
- Customer experience or service design background
- Strong analytical and experimentation mindset
Desired Qualifications
- Omnichannel retail experience
- Ecommerce or DTC growth exposure
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