Loyalty Manager
On-siteLas Vegas, Nevada, United States
Job Summary
Manage the day-to-day operation and performance of Allegiant's Allways Rewards loyalty program, executing strategic initiatives to improve member acquisition, engagement, retention, and profitability. Partner with Product, Digital, Technology, Marketing, Customer Experience, and Finance to deliver loyalty enhancements, while developing business requirements for new capabilities and member benefits. Monitor program performance through analytics, identify optimization opportunities, and manage relationships with external vendors and partners. Prepare executive-level presentations, support the launch of new partnerships, and foster cross-functional relationships to strengthen the competitive position. Lead a team of three analysts and report to the Manager, Loyalty.
Required Qualifications
- Must be authorized to work in the US as defined by the Immigration Act of 1986
- Must pass a Criminal Background Check
- Bachelor's degree in Marketing, Business, Economics, Finance, or related field
- Minimum five (5) or more years of progressive experience in loyalty, customer engagement, product management, CRM, marketing, or related fields
- Experience managing cross-functional projects from concept through execution
- Strong analytical and problem-solving skills with the ability to translate customer insights into business recommendations
- Experience working with external vendors or strategic partners
- Excellent written and verbal communication skills
- Proven ability to influence stakeholders across multiple business functions
- Must be able to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone
- May be required to lift, push, pull, or carry up to 20 lbs
- May be required to work various shifts/days in a 24-hour situation
- Regular attendance is a requirement of the role
- Ability to work in a confined area
- Ability to sit at a computer terminal for an extended period of time
- Some travel may be a requirement of the role
- Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order
Desired Qualifications
- Experience with airline, travel, hospitality, retail, financial services, or subscription loyalty programs
- Familiarity with co-brand credit card programs or partnership marketing
- Experience working with customer analytics, loyalty platforms, or CRM systems
- Experience leading small teams or mentoring others
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