Lounge Concierge
On-siteSan Diego, California, United States
Job Summary
Provide information on hotel services, local attractions, dining, and entertainment. Make reservations, secure tickets, and arrange transportation and travel details. Handle VIP requests, including special product orders and turndown services. Arrange for laundry, cleaning, and repair services for guests' belongings. Assist with administrative tasks, including authorizing credit applications. Facilitate the sending and receiving of guest packages. Act as host for morning coffee service and create warm guest interactions. Report suspicious behavior to hotel security to maintain a safe environment. Consistently greet guests in a professional, friendly manner to elevate their experience. Perform additional duties as assigned to support the Front Office team.
Required Qualifications
- High School Diploma or equivalent
- Successful completion of a background check
Desired Qualifications
- Previous guest service or hospitality experience
- Demonstrated ability to provide personalized and efficient service
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