Loss Recovery Representative
$42,640–$42,640 year
On-siteAgoura Hills, California, United States
Job Summary
Manage and collect on charged-off accounts to recover assets and minimize loss for Westlake Financial by contacting customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution. Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals. Conduct extensive skip tracing to locate customers, vehicles, or potential leads and maintain accurate records of account activity and vehicle recovery progress. Collaborate with team members to support department goals and share information on active cases while handling multiple priorities efficiently in a fast-paced, goal-driven environment. Ensure confidentiality of all company operations, customer information, and technology systems.
Required Qualifications
- Strong skip-tracing background with the ability to locate customers and collateral effectively
- Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude
- Flexible availability – able to work overtime and weekends as needed
- Proven ability to multitask and meet tight deadlines in a fast-paced environment
- Typing speed of at least 35 WPM with solid attention to detail
- Driven to meet goals and motivated to grow within the department
- Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA)
- Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing
- Ability to assess and value collateral accurately
- Proficient with computer systems, including Microsoft Excel, Outlook, and other office software
- Comfortable using web-based applications and online skip-tracing tools
- High school diploma or equivalent required
Desired Qualifications
- College coursework preferred
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