Loss Prevention Supervisor
On-sitePalm Beach, Florida, United States
Job Summary
Supervise Loss Prevention Officers and Receiving Associates during assigned shifts, ensuring all duties align with hotel SOPs and safety protocols. Conduct interior and exterior patrols of all hotel areas to deter suspicious activity, monitor CCTV systems, and respond swiftly to emergencies, alarms, or disturbances. Assist the Director of Security with training, onboarding, and performance oversight of staff while administering the Lost & Found program and managing shipping/receiving functions. Screen personnel entering the property, issue and log radios and keys, and document all incidents, vehicle accidents, and safety risks via daily and incident reports. Maintain cleanliness of all areas, assist guests with lock and safe issues, and direct vehicle traffic as needed.
Required Qualifications
- High school diploma or equivalent
- 3 yrs experience or more in a Security or Loss Prevention role within a hotel/resort/residential environment or a similar guest service role
- Valid driver's license
- Good driving record
- Thorough knowledge of hotel operations
- Ability to pleasantly communicate with proper grammar both written and orally in English with guests and visitors, management and co-workers to their understanding
- Excellent guests service skills and passion for hospitality
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to perform basic mathematical computations
- Ability to provide legible communication and directions
- Availability to work holidays, weekends, overnight and extended shifts during periods of high demand
- Previous guest relations training
- Must be able to maintain a professional image exuding confidence
- Be an ambassador of The Colony Hotel at all times
- Ability to follow and enforce hotel standards, policies and procedures
- Ability to prioritize work assignments and complete all assignments
- Ability to promote positive relations with all guests, employees and hotel leadership
- Ability to be a clear thinker in pressure situations and exercise good judgments
- Ability to work well under pressure
- Ability to understand guest inquiries and provide responses
- Ability to focus attention on guests' needs
- Excellent organization skills
- Ability to remain calm and courteous with difficult/challenging guests, employees and situations
- Ability to remain stationary at assigned post for extended periods of time
- Ability to maintain confidentiality of guests, employees and pertinent hotel information
- Ability to ensure security of guest room access and hotel property
- Ability to perform job functions with minimal supervision and as part of a team
- Prolonged periods of standing and walking and frequent pulling, pushing, and bending
- Exposure to indoor and outdoor environment factors (e.g. heat, cold, wind, rain)
- Continuous movement throughout hotel
- Ability to sprint short distances
- Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 75 lbs. following appropriate safety procedures
- Able to rapidly ascend up to 6 flights of stairs during emergencies
- Ability and desire to maintain adequate physical fitness to perform all job duties
Desired Qualifications
- Previous luxury hospitality training and experience
- Fluent in a secondary language
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