Loss Prevention Responsible
$78,400–$78,400 year
Hybrid · Toronto, Ontario, Canada
Job Summary
Loss Prevention Responsible role in H&M’s Toronto support office focused on driving Loss Prevention strategy and execution across the Sales Market. You will lead LP strategy development, tools deployment, training, and awareness initiatives; analyze shrinkage, transaction data, and inventory discrepancies to detect and investigate losses; develop data-driven LP strategies; perform root-cause analysis; monitor and improve LP initiatives; collaborate with store operations and leadership to ensure consistent policy application; train staff on security protocols and incident reporting; lead LP case management and investigations involving theft or fraud, and communicate with authorities; prepare KPIs and reports highlighting trends and opportunities; adapt global LP standards to local regulations; manage LP/LD tools (LPMS, KPI dashboards, CCTV, shrinkage reports) and support ad hoc security tasks; travel between locations in a fast-paced retail environment and demonstrate strong leadership and strategic thinking while maintaining high integrity and discretion.
Required Qualifications
- Bachelor’s degree in Business Administration, Security Management, or related field (or equivalent professional experience)
- Certification in Loss Prevention, Risk Management, Retail Security are an advantage
- 3–5 years of experience in loss prevention, security, or risk management — preferably within retail or fashion retail environments
- Proven track record in reducing shrinkage and improving operational compliance
- Strong understanding of retail operations, inventory management systems, and POS transaction analysis
- Advanced analytical and problem-solving skills with attention to detail
- Strategic thinking, communication, training, and interpersonal skills
- High integrity and discretion when handling sensitive information
- Self-motivated, results driven, proactive, and capable of working independently
- Strong leadership and influencing skills across all organizational levels
- Ability to work in a fast-paced retail environment and travel between locations
- Ability to use MS Office & LP tools (LPMS, KPI dashboards, CCTV systems, shrinkage reports)
- Experience in LP case management (fraud, investigations, handling authorities)
- Proven experience in implementing LP strategies and using detection tools
- Fluency in English and relevant local languages is mandatory (written/verbal)
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