Loss Prevention Officer

Job Summary

Required Qualifications

• •Valid driver's license
• •Ability to stand, sit, or walk for an extended period of time or for an entire work shift
• •Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• •Ability to handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• •Ability to support all co-workers and treat them with dignity and respect
• •Ability to develop and maintain positive and productive working relationships with other employees and departments
• •Ability to partner with and assist others to promote an environment of teamwork and achieve common goals
• •Ability to comply with quality assurance expectations and standards
• •Ability to speak with others using clear and professional language
• •Ability to prepare and review written documents accurately and completely
• •Ability to exchange information with other employees using electronic devices
• •Ability to welcome and acknowledge all guests according to company standards
• •Ability to anticipate and address guests' service needs
• •Ability to assist individuals with disabilities
• •Ability to thank guests with genuine appreciation
• •Ability to conduct daily physical hazard inspections
• •Ability to respond to accidents, contact EMS or administer first aid/CPR as required
• •Ability to assist guests/employees during emergency situations
• •Ability to notify appropriate individuals in the event of accidents, attacks, or other incidents
• •Ability to defuse guest/employee disturbances
• •Ability to call for outside assistance if necessary
• •Ability to complete incident reports to document all Security/Loss Prevention related incidents
• •Ability to handle all interruptions and complaints
• •Ability to resolve safety hazard situations
• •Ability to escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• •Ability to report to scenes of vehicle accidents/thefts
• •Ability to call for assistance using proper code responses
• •Ability to complete a Loss Prevention shift summary/daily activity report
• •Ability to maintain confidentiality of all Security/Loss Prevention and property reports/documents
• •Ability to conduct investigations and gather evidence
• •Ability to conduct interviews with relevant parties
• •Ability to follow all company policies and procedures
• •Ability to report accidents, injuries, and unsafe work conditions to manager
• •Ability to complete safety training and certifications
• •Ability to ensure uniform and personal appearance are clean and professional
• •Ability to maintain confidentiality of proprietary information
• •Ability to protect company assets
• •Ability to speak with others using clear and professional language
• •Ability to prepare and review written documents accurately and completely
• •Ability to develop and maintain positive working relationships with others
• •Ability to comply with quality assurance expectations and standards
• •Ability to patrol all areas of the property
• •Ability to assist guests with room access
• •Ability to monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• •Ability to lock property entrances when required
• •Ability to conduct daily physical hazard inspections
• •Ability to respond to accidents, contact EMS or administer first aid/CPR as required
• •Ability to assist guests/employees during emergency situations
• •Ability to notify appropriate individuals in the event of accidents, attacks, or other incidents
• •Ability to defuse guest/employee disturbances
• •Ability to call for outside assistance if necessary
• •Ability to complete incident reports to document all Security/Loss Prevention related incidents
• •Ability to handle all interruptions and complaints
• •Ability to resolve safety hazard situations
• •Ability to escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• •Ability to report to scenes of vehicle accidents/thefts
• •Ability to call for assistance using proper code responses
• •Ability to complete a Loss Prevention shift summary/daily activity report
• •Ability to maintain confidentiality of all Security/Loss Prevention and property reports/documents
• •Ability to conduct investigations and gather evidence
• •Ability to conduct interviews with relevant parties
• •Ability to follow company and department safety and security policies and procedures
• •Ability to follow property specific procedures for handling emergency situations
• •Ability to report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
• •Ability to maintain awareness of undesirable persons on property premises
• •Ability to identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
• •Ability to follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.
• •Ability to use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary
• •Ability to complete appropriate safety training and certifications to perform work tasks
• •Ability to protect the privacy and security of guests and coworkers
• •Ability to maintain confidentiality of proprietary materials and information
• •Ability to protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
• •Ability to ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• •Ability to address guests' service needs in a professional, positive, and timely manner
• •Ability to provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
• •Ability to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process
• •Ability to welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• •Ability to thank guests with genuine appreciation and provide a fond farewell
• •Ability to prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
• •Ability to speak to guests and co-workers using clear, appropriate and professional language
• •Ability to exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email)
• •Ability to handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• •Ability to support all co-workers and treat them with dignity and respect
• •Ability to develop and maintain positive and productive working relationships with other employees and departments
• •Ability to partner with and assist others to promote an environment of teamwork and achieve common goals
• •Ability to comply with quality assurance expectations and standards
• •Ability to stand, sit, or walk for an extended period of time or for an entire work shift
• •Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• •Ability to patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access
• •Ability to monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded
• •Ability to lock property entrances during designated times
• •Ability to conduct daily physical hazard inspections and report any unsafe conditions or work practices
• •Ability to respond to the scene of guest or employee accidents and determine if emergency aid is required
• •Ability to administer first aid/CPR to guests or employees as required
• •Ability to assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
• •Ability to notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• •Ability to communicate specified information regarding guest or employee accidents to EMS/medical personnel as required
• •Ability to defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident
• •Ability to respond to domestic problems with guests and call for outside assistance if necessary
• •Ability to complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
• •Ability to handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• •Ability to resolve safety hazard situations
• •Ability to escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation
• •Ability to report to scenes of vehicle accidents/thefts and document all required information
• •Ability to call for assistance using proper code responses
• •Ability to complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged
• •Ability to maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
• •Ability to conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
• •Ability to conduct interviews with relevant parties in order to obtain statements and information related to incidents
• •Ability to follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• •Ability to follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
• •Ability to report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
• •Ability to maintain awareness of undesirable persons on property premises
• •Ability to identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
• •Ability to follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)
• •Ability to use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury
• •Ability to complete appropriate safety training and certifications to perform work tasks
• •Ability to protect the privacy and security of guests and coworkers
• •Ability to maintain confidentiality of proprietary materials and information
• •Ability to follow company and department policies and procedures
• •Ability to protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
• •Ability to ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• •Ability to perform other reasonable job duties as requested by Supervisors
• •Ability to perform other duties as assigned to meet the business need
• •Ability to comply with licensing/registration requirements to be considered for this position (in some states)