Loss Prevention Officer 2 - Internal
On-siteKamloops, British Columbia, Canada
Job Summary
Observe, detect, and apprehend those committing criminal acts against the company while following all applicable laws, security regulations, and company policy. Conduct witness and suspect interviews, collect forensically sound evidence, and write detailed reports to company standard for each case file. Investigate complex external cases, organized retail crime, and major external crimes under the direction of the Investigations team. Provide field training guidance and mentoring to other Loss Prevention Officers on investigations and case files. Conduct ongoing reviews of crime trends to identify risks and recommend preventative measures, while reporting security weaknesses, policy breaches, and performance issues to management. Ensure assigned store security systems function correctly and maintain consistent service levels across the team.
Required Qualifications
- A minimum of two years of loss prevention or related security industry experience
- Experience in training loss prevention or security personnel
- Demonstrated experience with field interviews and basic case building
- If specified by Provincial Regulation, a valid Provincial Security Worker's License required prior to training
- Employees must be available to work a flexible schedule, Sunday to Saturday, day and evening shifts
- Character traits displaying honesty and integrity with a commitment to personal and professional ethical standards
- A positive and proactive attitude
- Takes initiative to solve problems
- Willingness to learn and grow
- Driven to set and achieve personal and team targets, and encourage others to succeed
- Confident and willing to take control of apprehensions and emergencies
- Strong decision making skills
- Ability to learn and follow laws, regulations, and policies pertaining to security work and utilizing powers of arrest
- Strong attention to detail for uninterrupted surveillance of suspect behavior
- Ability to confidently confront and apprehend suspects
- Ability to establish and maintain control of suspects in a safe and legal manner using communication, approved procedures, and lawful physical control when appropriate
- Ability to gather evidence, interview, and complete complex case files as directed by investigations team or LP Management
- Ability to keep accurate and complete court worthy notes, and to write professional and consistently complete well written reports to company standard
- Ability to work independently to meet company, team, and individual goals, standards, and minimum performance expectations assigned by LP Management
- Ability to support store staff and others through emergencies or critical incidents
- Ability to encourage and foster a collaborative and participatory team environment
- Ability to recommend strategic crime prevention solutions for identified areas of loss or risk
- Current Hepatitis vaccination in compliance with Policy No. 433
Desired Qualifications
- Education in the areas of criminology, emergency management, and justice or security management preferred
- Industry relevant training and professional certification (PSO, CFI, CSP, etc.) is an asset
- Provincially recognized security training (Basic Security Training and Advanced Security Training) preferred
- Certified BST trainer status preferred
- Completion of interviewing skills course (i.e. Wicklander - Zulawski) is an asset
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