Loss Mitigation Specialist
$85,000–$95,000 year
On-site · Baltimore, Maryland, United States
Job Summary
Loss Mitigation Specialist to monitor delinquency, evaluate potential resolution paths, and conduct borrower outreach to restore loan performance. Role involves developing borrower-focused strategies (e.g., payment plans, forbearance, loan extensions, partial paydowns), documenting interactions, coordinating with Servicing, Relationship Managers, Legal, and Special Assets teams, and leveraging AI-enabled tools to improve workflows and borrower experience. The position aims to prevent loans from transitioning to Special Assets while ensuring adherence to company risk guidelines and contributing to portfolio risk management and process improvement.
Required Qualifications
- Bachelor’s Degree in Finance, Business, Real Estate, or related field
- 3–5+ years of experience in loan servicing, loss mitigation, collections, or asset management
- Strong borrower communication and negotiation skills
- Ability to analyze borrower financial information and assess repayment capacity
- Experience managing delinquent or at-risk loan portfolios
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