Loss Mitigation Specialist
$50–$60,000 year
On-siteEnglewood, Colorado, United States
Job Summary
Negotiate payment arrangements to keep borrowers in their homes and cure delinquency while managing inbound and outbound calling queues via an automated system. Underwrite loans for loss mitigation in accordance with FHA, VA, USDA, FNMA, and FHLMC guidelines, recommending foreclosure alternatives within investor-established timeframes. Utilize title search interpretation to rectify outstanding judgements and liens, maintaining quality control and production standards defined by CHL. Provide exceptional customer education regarding hardship assistance options while continuously improving knowledge bases to ensure maximum satisfaction.
Required Qualifications
- High School Diploma, GED, or equivalent experience
- Minimum 2 years of experience in mortgage servicing
- Minimum 2 years of experience in a Collections environment
- Bi-lingual skills a plus
- Experience with Business Purpose Loans or Non-QM Loans preferred
- Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
- Solid analytical skills with the ability to exercise prudent judgment
- Exceptional organization and time management a must
- Comfortable being a team player
- Strong interpersonal skills in addition to verbal/written communication
- Ability to work through stressful situations professionally and respectfully
- Attention to detail
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