Loss Mitigation Manager
On-site · Raleigh, North Carolina, United States
Job Summary
Loss Mitigation Manager is responsible for the operational management of the Loss Mitigation Team, proactively managing delinquent accounts by contacting Credit Union members, approving escalated repayment plans and settlements, and overseeing workforce management and strategic collection efforts. The role requires leading the team to meet goals and KPIs, ensuring compliance with federal and state regulations and Credit Union policies, and collaborating with internal units. Travel is required on occasion. A BA/BS is preferred; 7–9 years in collections and 1–3 years in leadership are highlighted as key qualifications.
Required Qualifications
- Minimum 7 – 9 years’ experience in Consumer, Commercial, and Real Estate collections, or combination of experience and advanced education.
- Minimum 1-3 years of experience in a lead or leadership role in financial services.
- Practical experience analyzing consumer credit reports, income statements, and credit principles.
Desired Qualifications
- BA/BS in Business Management or related field (preferred)
- 1 – 3 years of experience in a lead or leadership role in financial services
- Prior escalated collections experience including repossession, foreclosure, and small claims management
- Demonstrated understanding of accounting principles and business financial statements and tax returns
- Practical experience analyzing consumer credit reports, income statements, and credit principles
- Knowledge of bankruptcy and consumer law
- Travel willingness
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