Los Angeles, CA (3 Opportunities) - Customer Relations Manager, Call Center Manager, & Risk Manager (Transit)
On-siteLos Angeles, California, United States
Job Summary
Manage customer experience by implementing passenger-centric processes, analyzing feedback, and driving continuous improvement across transit operations. Lead a team to foster a culture where staff think like passengers while overseeing union relationships, CBA negotiations, and employee engagement initiatives. Drive economic performance through budget monitoring, cost management, and revenue stream optimization to ensure alignment with financial objectives. Maintain strong client relationships by governing contracts, attending board meetings, and identifying local market opportunities to expand Keolis' presence in Los Angeles.
Required Qualifications
- Inspirational and motivational leader
- Work well as part of a team
- Possess excellent communication, interpersonal and decision making skills
- Fluent in English with excellent written and verbal communication skills
- Customer-focused with the ability to inspire your team with commitment and enthusiasm
- Ability to identify and solve problems in a structured and analytical way
- Experience in dealing with Clients and various stakeholders such as Emergency Services providers
- Management experience
- Employment contingent upon passing pre-employment drug and alcohol screen
- Receiving a favorable background check
- Physical examination (if applying for a safety sensitive position)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.