Logistics Customer Service Agent

Receive, book, and schedule transportation orders to ensure timely and accurate freight movement. Prepare and process documentation including air waybills, commercial documents, and customs regulations. Update shipment information into the operating system and execute invoicing based on established SOPs, rate shells, and tariffs. Communicate effectively with customers, vendors, and the internal network via email, phone, and instant messaging while maintaining strong relationships with airlines and trucking companies. Monitor reports to track performance and escalate problems to management when necessary. Maintain compliance with internal policies, external government regulations, and customer requirements while meeting key performance indicators.