Logistics Coordinator (Full and Part Time Positions Available)
$47,840–$52,000 year
On-siteTempe, Arizona, United States
Job Summary
Manage inbound and outbound phone calls, emails, and in-platform communications to ensure vehicle pickups and deliveries stay on schedule. Educate individual consumers on transportation expectations, timelines, and requirements while solving nuanced scheduling and handling exceptions. Coordinate with transporters via phone, video, and text to resolve problems promptly, maintaining stakeholder communication with professionalism. Update internal and external partners on service improvements and foster customer relationships to drive retention. Attend required meetings and perform additional duties as assigned.
Required Qualifications
- High School Diploma or equivalent
- Applicants must be currently authorized to work in the United States
- Ability to handle a variety of duties in a fast-paced environment
- Positive, service-oriented, problem-solving attitude
- Proficiency with Microsoft Word, Excel, and Outlook, and confidence researching and using the internet
- Excellent organizational skills, along with professionalism and diplomacy with internal and external customers/vendors
- Ability to recognize problems, strategize and problem solve
- Ability to prioritize tasks, manage time, and work under tight deadlines
- Understanding of performance-based metrics
- Hospitality and concierge level experience preferred
- Automotive, logistics, or transportation experience a plus, deep automotive enthusiasm is a strong fit for this role
- Hands on experience using Artificial Intelligence tools helpful
- Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges
- Spanish or Canadian French language skills a plus
- Call Center experience helpful
- Must be able to commit to this in-office schedule, including the possibility of a weekend day
- Must be able to work Tuesdays through Saturdays or Sundays through Thursdays
Desired Qualifications
- Hospitality and concierge level experience preferred
- Automotive, logistics, or transportation experience a plus, deep automotive enthusiasm is a strong fit for this role
- Hands on experience using Artificial Intelligence tools helpful
- Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges
- Spanish or Canadian French language skills a plus
- Call Center experience helpful
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