Logistics Client Service Representative
Hybrid · Montréal, Quebec, Canada
Job Summary
Client Service Representative for Courier Services in Montreal responsible for identifying client needs, maintaining strong client relationships via phone and email, providing quotes and tracking shipments, processing package information, managing a high volume of shipments with KPI reporting, coordinating pickups with vendors, handling disputes, initiating tracers and claims, performing clerical duties, and recognizing improvement opportunities within processes. Requires a college degree, 3+ years in logistics, bilingual French/English, MS Office proficiency, strong customer-relations skills, time-management, and problem-solving abilities.
Required Qualifications
- Completion of College degree
- 3+ years of working experience in the logistics industry
- Proficient computer skills (MS Office)
- Bilingual (French and English)
- Ability to build strong customer relationships and deliver customer-centric solutions
- Ability to organize and manage time efficiently
- Ability to review information and resolve complex problems in collaboration with colleagues
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