Logistics and Customer Service Specialist
On-site · Dedham, Maine, United States
Job Summary
Logistics and Customer Service Specialist responsible for day-to-day order shipment execution, monitoring and communicating shipment status, coordinating with carriers and warehouse teams to ensure on-time delivery, and serving as the primary point of contact for shipment inquiries. The role emphasizes strong customer service, data analysis to support decisions, and collaboration with internal teams to improve processes. Key duties include owning shipment execution for customers, providing tracking updates, coordinating weekly Walmart orders for on-time fulfillment, maintaining accurate records, and researching deductions/claims to minimize discrepancies.
Required Qualifications
- 3+ years of experience in logistics and/or order management
- Experience with Walmart order fulfillment, logistics, and compliance
- Understanding of freight, shipping, and supply chain processes
- Working knowledge of EDI; SPS Commerce experience is a plus
- Proficiency in ERP systems, preferably NetSuite
- Strong customer service skills with a commitment to timely communication
- Effective troubleshooting and problem-solving abilities with a focus on root cause resolution
- Ability to identify and implement process improvements
- Excellent prioritization, time management, and organizational skills with a high sense of urgency
- Strong analytical skills for data management and reporting
- Professional verbal and written communication skills
- Equal Employment Opportunity statements included in the posting
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