Lodging Front Desk Agent (Part-Time) Embassy Suites
On-sitePanama City Beach, Florida, United States
Panama City Beach, Florida, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Greet guests at the front desk, manage check-in and check-out processes, and handle payments while resolving billing issues. Answer phones and emails professionally, provide accurate information about rooms, rates, and amenities, and make recommendations for local activities and restaurants. Confirm group reservations, arrange personalized services for VIPs, and liaise with housekeeping to ensure rooms are ready. Store luggage, arrange transportation, and maintain a tidy front desk area while addressing guest needs and complaints promptly. Maintain accurate guest records and operate resort check-in software.
Required Qualifications
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read, write, speak, and communicate in basic English
- Ability to stand and move throughout front office and lobby while continuously performing essential job functions
- Ability to lift to 25 lbs
Desired Qualifications
- Ability to read, write, speak, and communicate in basic English preferred
- Previous customer experience preferred
- Previous hospitality experience preferred
- Detail oriented and thorough
- Ability to perform consistent work to the highest of standards
- Ability to remain discreet and respect the privacy of guests
- Ability to interact with guests in a pleasant friendly way
- Strong communication skills; able to communicate clearly and professionally
- Ability to operate Microsoft Office applications effectively
- Familiarity with resort check in software
- Knowledge of the surrounding areas and attractions
- Ability to build and maintain professional relationships with local service providers
- Ability to resolve guest issues promptly, professionally, and friendly manner
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