Location Support Center Lead
On-site · Herndon, Virginia, United States
Job Summary
Location Support Center Lead in Herndon, VA leading IT Operations support, incident response, and network installations using ITIL processes; manage Tier 1–2 support, HR duties (hiring, performance counseling, compensation planning, requisition creation), develop Knowledge Articles and SOPs, monitor KPIs, and accommodate travel to customer locations. Requires active TS/SCI with Polygraph clearance and 6:00 AM–6:00 PM coverage with a 7:00 AM–3:30 PM shift; flexibility for early/late shifts. Oversees desktop equipment placement (printers, CAT5, fiber, rack equipment, switches, workstations, communications gear) and installation activities; strong leadership, communication, and stakeholder management skills.
Required Qualifications
- High School Diploma with 11+ years of experience
- Associate’s Degree with 9+ years of experience
- Bachelor’s Degree with 7+ years of experience
- Minimum 7 years of experience with ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure
- Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer
- Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base
- Ability to understand and discuss project statuses across the team and offer solutions to any issues
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