Location Based Technician (Level II or I)
$54,080–$94,640 year
On-site · Memphis, Tennessee, United States
Job Summary
Location Based Technician provides comprehensive hardware, software, and network support for local computing environments. Partners with technology teams, clients, and vendors to assess needs, recommend solutions, and implement effective technology services. Responsibilities include deploying and maintaining systems, supporting local network infrastructure, and ensuring reliable performance of computing resources. Collaborates with stakeholders to deliver responsive, client-focused solutions and stays current on emerging technologies and industry trends to enhance service delivery. Emphasizes adherence to organizational policies and procedures and maintains regular, predictable attendance. LEVEL II emphasizes strong customer service, incident handling, documentation, and proactive problem solving; LEVEL I covers basic IT support, software/configuration tasks, and escalation when needed.
Required Qualifications
- High School Diploma or GED
- 2+ years of significant IT support experience (operating systems, computer/printer setup in networked environments, hardware components, peripherals)
- Experience supporting business teams around IT needs
- Preferred: Windows, Apple, Linux experience
- Certification in A+, Network+, Windows, or Apple preferred
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