Local Account Manager
On-siteShannon, Munster, Ireland
Job Summary
Strengthen relationships with existing house accounts by penetrating organizational structures to develop connections beyond the main point of contact. Understand customers' business and strategy to ensure satisfaction, while managing client profiles and building territory maps updated monthly. Conduct 10 weekly calls, maintain action item lists, and assist with collections or problem resolution for issues outside the local branch. Communicate service issues to Department Managers, share weekly schedules for joint visits, and turn major opportunities to Sales. Manage business reviews with a minimum of one per account annually and continuously seek procedural improvements for cost-effective operations. Assume lead responsibility for efficient delivery of all local branch services using ethical business practices.
Required Qualifications
- 5 Years Account Management Experience
- Minimum two years Expeditors/industry experience
- Ability to create/write customer requirements clearly for use by other Expeditor employees
- Knowledge of required Expeditors operating systems
- PC skills including word processing
- Demonstrated customer service skills
- Proven interpersonal skills
- Level one Account Management certification
- Level one Sales certification
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