Lobby Host / Senior Lobby Host
On-site · Singapore, Singapore
Job Summary
Lobby Host role at Hotel Indigo Singapore Katong requiring guest-facing hospitality skills, cash handling, audit readiness, upselling packages, and knowledge of OPERA PMS. Responsibilities include greeting guests, check-in/check-out, preserving brand standards, delivering personalized service, utilizing local neighbourhood knowledge, handling guest requests, and assisting VIP guests while maintaining safety and OH&S practices. Key skills include English communication, customer service excellence, ability to learn reservation procedures, familiarity with promotional programs, and collaborative teamwork to drive guest satisfaction and hotel revenue.
Required Qualifications
- GCE 'N/O' Levels or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year’s experience in guest / customer service, or an equivalent combination of education and experience.
Additional Requirements
- None specified in posting.
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