Lobby Concierge
$54,185–$67,732 year
On-siteToronto, Ontario, Canada
Job Summary
Serve as the primary point of contact for employees, visitors, and clients, delivering a welcoming and professional front-of-house experience. Act as the central coordination hub between Workplace Experience, Facilities, Security, and service partners to resolve inquiries and manage operational escalations. Monitor occupant flow, support visitor management protocols, and provide real-time assistance during workplace disruptions or service outages. Maintain expert knowledge of building services, amenities, and workplace policies while championing culture and inclusion initiatives. Monitor lobby activity and operational trends to identify improvement opportunities and ensure compliance with safety standards. Work Monday to Friday between 7AM and 7PM EST in a highly mobile role requiring movement across multiple floors.
Required Qualifications
- College diploma or equivalent combination of education and experience
- 3-5 years of experience in hospitality, workplace experience, concierge services, premium customer service, corporate services, hotel operations, property management, or a related field
- Experience working in a highly visible, customer-facing environment supporting employees, visitors, or clients
- Exceptional customer service and hospitality mindset
- Strong verbal and written communication skills with the ability to confidently engage diverse audiences
- Excellent relationship-building and stakeholder management skills
- Strong situational awareness and ability to anticipate customer needs
- Demonstrated ability to manage multiple priorities and adapt to changing business needs
- Sound judgment, professionalism, discretion, and problem-solving abilities
- Ability to influence outcomes and coordinate service delivery without direct authority
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office Suite, workplace technology platforms and collaboration tools
- Self-motivated and capable of working independently while contributing to a broader team environment
- Professional presence with a calm, approachable, and solution-oriented demeanor
- Must be available between the hours of 7AM to 7PM EST Monday to Friday
- Highly mobile role, requiring standing and moving between multiple floors and throughout large areas
Desired Qualifications
- Experience coordinating multiple stakeholders and service providers within a complex operational environment is considered an asset
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