Lobby Ambassador

Greet guests warmly upon arrival and departure, offering assistance and personalized attention. Serve as a visible and approachable presence in the lobby, ready to assist with directions, recommendations, or concerns. Monitor guest flow and lobby activity to ensure a welcoming and orderly environment. Anticipate guest needs and proactively offer support, from luggage assistance to local insights. Coordinate with Guest Services and Concierge to ensure timely responses to guest requests. Assist with VIP arrivals, special occasions, and guest recognition programs. Maintain cleanliness and presentation of lobby and public areas in collaboration with Housekeeping. Support crowd control and guest movement during peak check-in/check-out times and events. Provide information about hotel amenities, services, and local attractions. Report safety concerns or unusual activity to Security and Management. Assist with guest recovery efforts, ensuring concerns are addressed with empathy and urgency. Support front desk operations during high-volume periods. Maintain knowledge of hotel policies, emergency procedures, and service standards. Participate in lobby activations and seasonal guest engagement initiatives. Stand and walk for extended periods. Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk. Maintain professional appearance and grooming standards. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned.