Lobby Ambassador
On-siteAventura, Florida, United States
Job Summary
Greet and welcome arriving and departing guests while anticipating and addressing their needs to ensure quality standards and satisfaction. Open doors, assist with luggage, and provide directions regarding property amenities, services, hours, and local areas of interest. Coordinate transportation arrangements such as taxis, shuttles, and limousines, and monitor lobby traffic to assess group travel movements. Resolve guest concerns and requests, assist with concierge, VIP, baggage, and parking services, and maintain confidentiality of guest information and high-profile guest security. Perform any other reasonable duties as required by management while adhering to emergency procedures.
Required Qualifications
- Minimum 1 year of customer service experience at a major hotel preferred
- Previous Guest Relations and Front Office experience in a hotel required
- Possess outstanding guest services and communication skills
- Handle a multitude of tasks in an ever-changing environment
- Effective at listening to, understanding, clarifying, and responding to questions raised by guests and members
- Ability to communicate in the English language
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks
- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook)
- On a continuous basis, stand for long periods of time
- Use telephone and computer keyboard daily
- Must be physically fit to lift, pull, and push items up to 50 pounds
- Also requires standing/walking/reaching and bending throughout shift
Desired Qualifications
- Second language is a plus
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