Lobby Ambassador
$45,760–$50,505 year
On-siteBoston, Massachusetts, United States or Maynard, Massachusetts, United States
Job Summary
Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations while engaging visitors, employees, and callers in a way that makes them feel warmly welcomed. Maintain visible engagement throughout the workplace, schedule strategic site walks during periods of reduced reception desk coverage to minimize disruption, and assist customers with needs while demonstrating confidence and exceptional customer service skills. Effectively pair services to guests' needs, serve as a resident expert with contacts in local cuisine, hotels, and upcoming events, and build connections throughout the hospitality industry. Connect with clients and support teams to proactively anticipate needs, identify issues, and deliver creative solutions while maintaining familiarity with all services within the facility. Act as a central point of contact providing information and wayfinding for the campus, manage building access and security protocols, and liaise with building services for site maintenance coordination. Implement and monitor standards of service to meet expectations, assist with support for meetings, reception, and mail room duties, and collaborate with catering services to ensure conference rooms are properly prepared.
Required Qualifications
- High school diploma or equivalent
- Ability to travel 20-25% between three Massachusetts locations
- Work first shift schedule (8:00 AM – 5:00 PM)
- Strong customer service orientation
- Hospitality background
- Excellent organizational and time management skills
- Physical ability to perform frequent walking between sites
- Physical ability to stand for extended periods
- Ability to maintain professional presence and service excellence
- Excellent communication skills
- Ability to communicate professionally through spoken and written word
- Fluency in English
- Detail-oriented
- Ability to multi-task and prioritize
- Ability to ensure consistent and elevated guest experiences
- Ability to ensure accuracy in all service touchpoints
- Ability to be authorized to work in the United States without sponsorship
Desired Qualifications
- Minimum 2-3 years of previous customer service or hospitality-related experience
- Demonstrating passion for creating experiences that go beyond the expected
- People-person orientation
- Flexibility and positive attitude in managing shifting daily priorities
- Proactive self-starter mindset
- Creative problem-solving abilities
- Working knowledge of a range of information technology tools and platforms
- Experience with Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
- Experience with ticket generation systems
- Ability to leverage technology platforms to enhance service delivery and operational efficiency
- Proven ability to build connections
- Proven ability to network effectively
- Proven ability to anticipate guest needs
- Proven ability to deliver hospitality-focused service that creates memorable workplace experiences
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